Terms of service

FEMME, Jomas street 28, Jurmala, LV-2015, Latvia, hereinafter referred to as the online store, provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.

1. General Terms

If a consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for the purchase to complete the order.
3. Payment terms
The settlement currency on the website is euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
Visa/Mastercard card payments

NB! When using the internet banking payment method, confirm the order and click on the “Return to merchant” button.
Personal data required for payment are transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store’s bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed of this and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.

4. Delivery terms

The goods are delivered to the following countries: Latvia. The purchased goods are delivered using: Omniva parcel machine. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer within 1-3 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.

5. Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise the right of withdrawal, you must submit the withdrawal form, which can be found here: product withdrawal form, by sending it to the e-mail address info@femme.lv within 14 days of receiving the goods.
The Buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store must immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Agreement.
The Seller has the right to withhold payment until it has received the Goods or proof of return of the goods from the Buyer. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for delays in fulfilling obligations or their non-fulfillment, or other non-fulfillment, which occurred due to circumstances and obstacles that are beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

6. Consumer rights for goods that do not conform to the contract

The online store is responsible for the non-conformity of the goods sold to the Buyer with the terms of the contract or defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., file a complaint. The Buyer can file a complaint by contacting the online store by writing to info@femme.lv.
The online store does not conform